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STORE POLICY

Quality Assurance

Product expiry dates

Please note that most USA-made products print their date formats in MM/DD/YY with the month at the front. Therefore, kindly do not be alarmed should it read like it has expired.

Product quality assurance
As part of our commitment to quality, you may encounter opened boxes as we do that to check that the unit items are fit for sale. We are doing this because there could be instances where manufacturing defect occurs and we want to ensure that customers are not given defective goods. Please be assured that such products will not be modified or changed in any way.

Payment

We offer 3 payment options:

  1. Cash-on-Delivery
  2. Credit Card (processed via Paypal)
  3. Bank Transfer

For Internet Bank Transfer, details are: Bank Name: OCBC (7339) Account Number: 686-240243001 Account Name: The Fitness Grocer LLP Bank Branch: 686

Be sure to do a FAST transfer for instant payment. Send us an email sales@thefitnessgrocer.com with your email invoice stating your transaction code/photo and we will process your orders.

Delivery

We offer free shipping for orders above $75 within the Singapore island (including Sentosa) only. Excluding standard restricted areas.

Our standard delivery days are Monday to Saturday except public holidays.

Delivery takes 1-3 working days for orders placed before 2 pm.

Unfortunately in order to provide the best value in prices, we are only able to offer delivery with no specific time slot. Delivery period is between 10 am - 10 pm where our partner courier will notify customers.

Should a failed delivery occur, there will another attempt. Should the re-delivery fail again, there will be a surcharge of S$10.

All delivery are

Self-collection

We offer self-collection at our office at Block 106, Clementi Street 12 #03-62, Singapore 120106. Orders must be made at least 24 hours before collection.

No walk-ins as we may not be around all the time! Appointment should be made by sending us an email or calling if it is urgent.

No collection on weekends. No collection after 7 pm.

Please email or SMS (with order #) 9088 8575 to confirm your collection time.

The Fitness Grocer reserves the right to cancel any uncollected unpaid orders after 7 days.