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Policy

Product expiry dates

Please note that most USA-made products print their date formats in MM/DD/YY with the month at the front. Therefore, kindly do not be alarmed should it read like it has expired.

Product quality assurance

As part of our commitment to quality, you may encounter opened boxes as we do that to check that the unit items are fit for sale. We are doing this because there could be instances where manufacturing defect occurs and we want to ensure that customers are not given defective goods. Please be assured that such products will not be modified or changed in any way.

Ambassador discounts

Ambassador discount codes are strictly not applicable to boxes, bundles and promotional items.

Payment: Cash, Credit Card and Bank Transfer

We offer 3 payment options:

  1. Cash-on-Delivery
  2. Credit Card
  3. Bank Transfer

For Internet Bank Transfer, details are:

Bank Name: OCBC (7339)
Account Number: 686-240243001
Account Name: The Fitness Grocer LLP
Bank Branch: 686

Be sure to do a FAST transfer for instant payment. Send us an email sales@thefitnessgrocer.com with your email invoice stating your transaction code/photo and we will process your orders.

Free shipping for orders above $75

Our standard delivery days include Saturdays except Sundays and public holidays.

We have tiered our service charges so that you have more options:

ORDER SIZE FEE
Below $40 $7
Between $40 and $74.90 $6

Above $75

Free

 

Self-collection

We now offer self-collection at our office at Block 106, Clementi St 12 #03-62, Singapore 120106. Order must be made at least 24 hours before collection.

  • No walk-ins. Appointment must be made.
  • No collection on weekends.
  • No collection after 6 pm.

The Fitness Grocer reserves the right to cancel any outstanding orders not collected after 14 days.

Please email or SMS (with order #) 9088 8575 to confirm your collection time. 

location map for The Fitness Grocer- Singapore online store for protein bars, energy bars, P28, healthy snacks and more

Delivery

We strive to deliver within 3 working days excluding public holidays and Sunday. Delivery days are counted 3 days after your date of order. [Order date +3]. Any orders entered after 5.00 pm will be considered as the following day's order.

There will be a surcharge of S$10 for re-delivery due to wrong address given or no collection present at point of delivery.

All delivery are within the Singapore island (including Sentosa) only. Excluding standard restricted areas.

Returns

Unfortunately, as we are dealing with food products here, it is very difficult to offer a return.

However if it is an order was delivered wrongly on our part, we will offer an exchange, provided you return the sealed and unopened items within 7 days of delivery.

Store Credits

We have discontinued our rewards program. All earned store credits are retained and will be continued to be valid for use :) 

Disclaimer

All information provided on this website is for reference only. While we strive to keep the information accurate, formulations may change from time to time. Please always read the actual label before using the product. The Fitness Grocer will not be held liable for any typing mistakes or errors in the information provided. Statements made, or products sold through this website are not intended to diagnose, treat, cure or prevent any disease. 

Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use.

This site is also not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on this site, including information that may be provided on this site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Information provided on this site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on this site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. This site does not recommend self-management of health issues. Information on this site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on this site.